In various domains like banking and finance, insurance, healthcare, manufacturing, logistics and across the departments like business operations, finance, sales and legal; there is large volume of multi-lingual documents being processed daily. Manual / semi-automated processing (verification, analysis etc.) of printed and handwritten digital documents in unstructured, semi-structured and structured formats through folders and emails is a high-touch, monotonous, repetitive and hence error prone task. Sample document types are forms, supporting documents including financial, healthcare and KYC documents.
Following are the challenges faced by operational teams of our clients who process variety of document types with large variations in formats in large volumes:
- Higher document processing cost
- Rework costs
- Stringent document processing SLAs